911 Services

1. EMERGENCY SERVICES – 911 DIALING

1.1 Non-Availability of Traditional 911 or E911 Dialing Service. The Service does not support traditional 911 or E911 access to emergency services in
all locations. Where we do not offer traditional 911 or E911 access, we offer a feature known as “911 Dialing” which is a limited emergency calling
service available only on Juvo Technologies certified Devices or Equipment. The 911 Dialing feature may not work at all when used in conjunction with
a Soft Phone, Virtual Numbers or Subscriber provided Customer Premise Equipment. Our 911 Dialing feature is not automatic; you must separately
take affirmative steps, as described in this Agreement and on our website, to register the address where you will use the Services in order to activate
the 911 Dialing feature. You must do this for each Juvo Technologies phone number that you obtain. The 911 Dialing feature of the Service is different
in a number of important ways from traditional 911 or E911 service as described on our website page and contained below. You shall inform any
household residents, guests and other third persons who may be present at the physical location where you utilize the Service of (i) the non-availability
of traditional 911 or E911, and (ii) the important differences in and limitations of the Juvo Technologies 911 Dialing feature as compared with traditional
911 or E911 dialing. The documentation that accompanies each Device that you purchase should include a sticker concerning the potential nonavailability
of traditional 911 or E911 dialing (the “911 Sticker”). It is your responsibility, in accordance with the instructions that accompany each Device,
to place the 911 Sticker on each Device that you use with the Service. If you did not receive a 911 Sticker with your Device, or you require additional
911 Stickers, please contact our customer care department at 888-300-1853.

1.2 Registration of Physical Location Required. For each phone number that you use for the Service, you must register with Juvo Technologies the
physical location where you will be using the Service with that phone number. When you move the Device to another location, you must register your
new location. If you do not register your new location, any call you make using the 911 Dialing feature may be sent to an emergency center near your
old address. You will register your initial location of use when you subscribe to the Service. For purposes of the 911 Dialing feature, you may only
register one location at a time for each phone line you use with the Service.

1.3 Confirmation of Activation Required. Your 911 Dialing feature will not be activated for any phone line that you are using with the Service,
unless and until you receive an email from us confirming that the 911 Dialing feature has been activated for that phone line.

1.4 How Emergency Personnel are Contacted. We contract with a third party to use the address of your registered location to determine the nearest
emergency response center and then forward your call to a general number at that center. When the center receives your call, the operator will not have
your address and may not have your phone number. You must therefore provide your address and phone number in order to get help. Some local
emergency response centers may decide not to have their general numbers answered by live operators 24 hours a day. If we learn that this is the case,
we will send your call instead to a national emergency calling center and a trained agent will contact an emergency center near you to dispatch help.
You hereby authorize us to disclose your name and address to third-party service providers, including, without limitation, call routers, call centers and
public service answering points, for the purpose of dispatching emergency services personnel to your registered location.